Privacy Policy

  1. Your privacy: Search Ventures (we or us) is committed to ensuring the privacy of your information, and to meeting the requirements of the UK data protection act 2018. We want to make sure that you understand how we collect and treat personal information in the course of your use of the pettroubles.com software-as-a-service tool, so please read this Privacy Policy carefully.
  2. Application of this Privacy Policy: This Policy applies to all personal information that you submit on or through the https://pettroubles.com/ (the Service), and any information that may be automatically retrieved through your use of the pettroubles.com website. This Policy should be read in conjunction with our Terms of Use, and terms which are defined in those Terms shall have the same meaning when used in this Policy.
  3. Types of personal information: There are two broad types of personal information that we may receive in the course of our relationship with you, as a user of the Service: (a) information about users of pettroubles.com, collected when an account is created and the Service is used (eg, names and email addresses of Authorised Users of the Service) (User Information); and (b) personal information which may be incorporated in information that users choose to input into the Service (eg, names of current clients, customers, or patients) (Customer Data). This Policy applies to both User Information and Customer Data, but each type of information is used in a different way (as described in this Policy). Importantly, you remain responsible for any Customer Data that you choose to input into the Service, so it is your responsibility to ensure that use of the Service in respect of that Customer Data is lawful in accordance with laws applicable to you.
  4. Your consent: By accessing or using the Service or our websites, you consent to the collection, use, disclosure, storage and processing of User Information and Customer Data in accordance with this Policy.
  5. What User Information we collect: We collect User Information about you when you register an account and use the Service. The User Information we collect includes: (a) names, job titles and contact details of Authorised Users of the Service and other individuals; (b) information about how the Service is used (for example, traffic volumes, time spent on pages); BF\57762964\3 | Page 2 (c) your IP address and/or other device identifying data (to help detect unauthorised account use); and (d) other information that you may disclose to us during the course of our relationship with you. You are under no obligation to provide us with any such information. However, if you choose to withhold requested information, we may not be able to provide you with the Service. For example, we need to hold certain minimum information about Authorised Users in order to maintain access controls to the Service and for security and user verification purposes.
  6. What we do with the User Information we collect: We will use the User Information we collect to: (a) provide the Service to you and Authorised Users; (b) identify you when you sign-in to your account and verify that your account is not being used by others; (c) communicate with you in relation to the Service and related issues (eg, quotes for other services, support requests and billing matters); (d) carry out research and marketing analysis so we can better understand and serve you; (e) monitor and enforce compliance with the law and applicable terms and conditions; (f) verify and carry out financial transactions in relation to services we provide; and (g) co-operate with any government, industry or regulatory authorities.
  7. Disclosures of User Information: Unless you have authorised us to do so, we will not rent or sell any User Information and will not disclose it to any third party except: (a) where disclosure is connected to the purposes for which the information was collected as listed in clause
  8. What Customer Data we hold: If any Customer Data you input into the Service includes personal information, then we will hold that personal information on your behalf. Typically, we would expect that users might include the following personal information within Customer Data: BF\57762964\3 | Page 3 (a) name and contact details, such as telephone and cell phone numbers, and email addresses; (b) times and dates of appointments made between you and customers; and (c) the contents of messages sent between you and customers via the Service. We have no control over what personal information you choose to include within Customer Data, so it is important that you are satisfied that the level of security we are able to offer, and the terms of this Policy, are adequate and appropriate with regard to the sensitivity of that personal information. Please see our Terms of Use In the Terms Tab for more information.
  9. What we do with Customer Data: Customer Data remains your property. We will only use your Customer Data for the purposes of providing the Service to you and Authorised Users.
  10. Disclosures of Customer Data: Unless you have expressly authorised us to do so (or where we’re required to do so by law), we will not rent, sell or disclose any Customer Data to any third party. You agree that: (a) your Customer Data may be accessed by your Authorised Users; (b) your Customer Data will be stored and may be accessed by our third party service providers (such as hosting providers) for the purposes of delivering the Service to you. Those third parties include hosting providers located in United States; and (c) if we sell our business to a third party, then our rights and obligations in respect of your Customer Data (as set out in our Terms of Use) will be transferred to that third party